Legal FAQs about your account and data
We retain your core account record (name, email, transaction history) for seven years to comply with Indonesian law. Personal payment details are deleted within 30 days of closure. You may request early deletion of non-essential data by contacting support.
Yes. Log into your account, go to Settings > Legal > Request My Data. We'll compile your full record (deposits, withdrawals, game history, personal details) and email a PDF within 48 hours. No fee applies.
Access depends on local law where you are located. When you open an account, you confirm you are in a jurisdiction where cepat88 operates. If you travel, you may access your account to check balances and withdraw, but deposits and new play may be restricted.
Contact support via live chat or email with your transaction ID and issue. We investigate within five business days, review payment processor logs with DANA, OVO, GoPay or QRIS, and issue a full written resolution including any refund or correction needed.
Payment details are encrypted and stored only long enough to process your transaction. We do not retain full card or account numbers. Payment processors hold your method details directly; we keep only a reference token for future transactions.
You may unsubscribe from any promotional email by clicking the link at the bottom of the message. You'll stay subscribed to transactional emails (deposits, withdrawals, account alerts) because those are legally required for account security and audit.
We store your last 12 months of login records (date, time, device, IP address) in your account for security review. Older logs are deleted automatically. You may view your full login history anytime in Settings > Security > Login Activity.
